Returns & Exchange Policy
At The Sleep Company, we stand behind the quality of our comfort technology and offer a hassle-free return policy to ensure you achieve the perfect night's rest. If you are not completely satisfied with your purchase, you can initiate a return within our designated trial period for a full refund or exchange.
Initiate Your Request
Log into your account or visit our returns portal to submit a request using your order number and email address within the eligible trial window.
Quality Inspection
Our logistics team will schedule a convenient time to inspect the item at your home to ensure it is in good condition and free from accidental damage.
Free Doorstep Pickup
Once approved, we will arrange for a professional courier to pick up the product from your doorstep at no additional cost to you.
Refund Processing
After the item reaches our warehouse and undergoes a final check, your refund will be processed to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing