Frequently Asked Questions
Everything you need to know about your journey to better sleep with The Sleep Company.
What makes SmartGRID technology different from memory foam?
Unlike memory foam, our patented SmartGRID technology does not trap body heat and provides intelligent support that is soft at the shoulders and hips but firm at the back, ensuring optimal spinal alignment.
Do you offer a trial period for your mattresses?
Yes, we offer a 100-night risk-free trial. If you are not completely satisfied with your sleep experience within the first 100 nights, you can return the mattress for a full refund.
How long does shipping take and is it free?
We offer free doorstep delivery across the country. Typically, orders are processed within 24 hours and delivered within 5 to 7 business days depending on your location.
What kind of warranty do you provide on your products?
The Sleep Company provides a 10-year limited warranty on our mattresses, covering manufacturing defects and structural flaws to ensure long-term peace of mind.
What payment methods do you accept?
We accept all major credit and debit cards, net banking, and popular digital wallets. We also offer No-Cost EMI options to make your purchase more affordable.
How do I clean and maintain my SmartGRID mattress?
We recommend using a waterproof mattress protector. For the mattress cover, spot cleaning with a mild detergent and damp cloth is best. Avoid flipping the mattress; rotating it 180 degrees every 6 months is sufficient.